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Cost per contact: How much does the Rich hill Pittsburgh card shirt moreover I love this company spend per customer interaction? This is your overall cost factor divided by your number of interactions. This may also include the cost of customer service gestures (fee waivers, discounts, etc.). Of course, the customer doesn’t care, but the company does. There are many more (literally dozens), but I’ll stop there, you get it. Often, customer satisfaction is the primary metric, but other business factors compete to determine the amount of money invested to achieve a high level of customer satisfaction. (Discounts can make customers happy, but can businesses afford to reduce this on a large scale?)
Step 2: Once you understand what is important, you need to understand its importance and set goals accordingly. For example, a business might decide that they want customer satisfaction above 90% and they want an AHT under 5 minutes. Step 3: Regularly review Step 1. Decide what is important. Trend analysis. If customer satisfaction is paramount and a significant reduction or increase in ASA doesn’t affect customer satisfaction, separate yourself from the Rich hill Pittsburgh card shirt moreover I love this metric that won’t help you get there (and any work needed to achieve that metric goal) and invest the time/money elsewhere.
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